Project: Financial Conversations – Stage 2
When microfinance workers have a financial conversation with a potential client as part of the screening process, Good Shepherd research showed that the conversation has educational value. Clients gain a clearer understanding of their situation and the options open to them. Current research (funded by FLA) is identifying exactly which parts of the conversation (eg current financial circumstances, pressures, options) have the most education value.
This Stage 2 project implemented the findings of that research. It build an online learning module for microfinance workers so they can maximise the educational benefit of their conversations with clients.
The module builds workers’ skill and confidence so they can seize appropriate moments to build financial literacy during the microfinance conversation. Online learning will reach the network of up to 1,500 microfinance workers & volunteers.
The project followed up microfinance workers 3 months after training, to investigate its longer term impact. The project report is available here.